Clariant Southern Africa (Pty) Ltd
Adhesive in Krugersdorp

Waterbased polymer dispersion or emulsion manufacturer to the coatings, adhesive and contruction industries.

Appreciating the needs of our customers is one of the leading priorities for us. As part of our on-going efforts to enhance the service towards customers we have developed a condensed and practical overview of our service and delivery standards. As one of the world’s leading specialty chemical companies, Clariant creates value with innovative and sustainable solutions for customers from many different industries. Our portfolio is designed to meet very specific needs with as much precision as possible. At the same time, our research and development is focused on addressing the key trends of our time. This brochure is intended to serve as a guide to both our existing customers as well as our new customers and to help all our customers get the most from their operational relationship with us. In case that the expected delivery date cannot be confirmed within 2 business days we will come back to you as soon as possible. Minimum Order Size For packed materials the minimum order size equals one full pallet of a single product. For bulk materials (if applicable) the minimum order size depends on our batch size and the transport regulations (e.g. Order Status Your dedicated customer service representative can advise you about the status of your order and the expected delivery date. The frozen zone defines the time frame where order alterations are not accepted. Once the frozen zone has started, we cannot accept changes or cancellations of confirmed orders. Order changes and cancellations must be coordinated with your Customer Service Representative and agreed upon prior to shipment. The invoice will be issued and sent to you on the day of shipment. We trust to receive your payment in our bank account on the date it is due. In the event of a delay in payment by the buyer, Clariant is entitled to charge interest for late payment for the delayed period. In such cases our lead time only starts after release of the order. Product Portfolio Technical and general product information on our products is available here or upon request. Replenishment Strategy As a specialty chemical company we are offering a wide range of products for various markets. Some products are frequently ordered in high volumes where as others are ordered less frequently and only by selected customers. Depending on the demand pattern we apply one of the following strategies: Make To Stock (MTS): Products with high demand and low volatility will be produced to stock according to historical demand. Make To Forecast (MTF): Products with high demand and high volatility require a thorough manual sales forecast to guide production schedule. The customer order will trigger the production request and the purchasing of the needed components. In case of customized products we usually request to take the full batch quantity.